FAQ
Shipping |
Your Art Prints are wrapped in paper and shipped securely by DPD in a sturdy 377 g hardboard shipping tube.
The delivery time within Germany is usually 2 - 4 working days from the date of shipment. Within the EU it can be 2 - 8 working days. Please note that sometimes it can take 1-2 business days longer, due to a high workload on the part of the delivering company.
We charge shipping costs of 4,99 Euro for deliveries within Germany. For costs to other countries please check shipping costs. |
Returns |
The customer is responsible for the cost of returning the items.
Please contact me before returning items at hello@amavielle.de
The customer is responsible for the cost of returning the items.
Please contact me before returning items at hello@amavielle.de
I will endeavor to refund the respective amount as soon as possible, but no later than within 14 business days. It should be noted that Amavielle must have received the goods back or have a shipping confirmation before the refund can be made. .
If there is any damage when you receive your package, it MUST be noted on the delivery bill (where you sign for your package). Please document any damage, including to the outer packaging, and include it in an email to me. Without pictures of both the product and the packaging, I cannot issue a refund or replace the product. Send your email to: hello@amavielle.de
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